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While geared for EMS professionals, I enrolled in this course as a public safety communications supervisor. Everything mentioned in writing and videos is relevant to the communications environment. Well done! Highly recommend those who do not have adequate supervision or leadership courses available to enroll and complete this free training course. I like how each lesson was short and to the point - makes things stick more.
A 7 Day Online Experience
Given the nature of the work you do, doing more with less is adding enormous stress on everyone in your organization, especially the leaders. You do not need the added stress of interpersonal difficulties and conflict. Focusing on communication will enable your organization to transform its culture at all levels.
When you are aware of the Three Little Known Communication Strategies Guaranteed to Breathe Life into Your Organization you can begin to change the nature of the conversations in your organization, which will start you on a path to creating a magnetic organization where people will want to participate.
Part I — The Foundation of Communication is Listening
Little Known Communication Strategy – How We Listen and how we can choose to listen. Including an exercise where you'll interview another person with the distinctions of listening you've learned.
Part II — The Keys to Clarity in Challenging Situations
Keys to Clarity – The foundational lesson that can change everything. This simple lesson can alter the way you see situations where you've felt stuck or like you can never win. Choosing an issue you are dealing with in your organization you will practice having a breakthrough in an area you are frustrated or annoyed with the results.
Part III — The Secret Sauce
The Secret Sauce – There are always things that are working in your organization and things that aren’t. Most people spend the vast majority of time and energy focusing on what doesn’t work and trying to fix it. Here will uncover a strategy that will leave you and the people in your organization more empowered.
What Participants Had to Say
This helped me understand that communication is the key to an effective workplace, lack of communication promotes stress and unhappy employees.
It will absolutely aid in my abilities to be a better leader and a better communicator.
I'm amazed at how this short course had such a big impact. I now won't be so fast to jump to conclusions and will start to consider all the facts!
My biggest takeaway is understanding how to listen! Now with a goal in place to achieve from the conversation I feel I have a improved way to listen, even with some of the more difficult employees.
Listening to people is contagious! Actually hearing and processing what they had to say is so vital to my success. Also, not focusing on what employees are doing wrong...but focus on what they do right and what they can contribute to the organization.