Robbie MacCue, MBA, Paramedic www.MacCue.net
For more than 14 years, Robbie served as the President of a non-profit EMS organization in Upstate New York causing remarkable changes and measurable results working with Lisa on organizational change.
Robbie MacCue has more than 18 years experience in the EMS industry. Currently, he is serving as a paramedic with the Town of Colonie, in New York, in their Special Operations Division for ground rescue, flight & tactical medicine. He performs international medical flights with REVA air ambulance. He served as President of Sand Lake Ambulance, a non-profit EMS organization in Upstate New York, for 14 years. In addition, Robbie is a CPR instructor who is passionate about empowering others to save more lives.
Robbie graduated from Rensselaer Polytechnic Institute, with a BS in Information Technology & Management Information Systems and from Case Western University’s Executive MBA program with their speciality Cleveland Clinic health care leadership program. Robbie enjoys providing business consulting that combines his love of technology with healthcare to businesses and non-profit organizations.
Robbie is licensed through the Standard’s for Excellence® Institute that gives independent consultants the knowledge, skills, and tools necessary to work with nonprofit organizations across the country interested in learning about and implementing the Standards for Excellence® code.
Robbie has partnered with the American Heart Association and cardiac arrest survivors to teach CPR to over 3,000 students at his home town high school in Averill Park, NY, and took the message statewide spearheading a movement to pass legislation that added hands-only CPR to the health education curriculum in New York State in 2015. Due to his expertise, Robbie has appeared on XM Satellite Radio’s Doctor Radio show, a local NBC news affiliate, front page of NY’s Capital Region Times Union newspaper and Real Conversations, a talk show in NY’s Capital Region. In 2013, Robbie was awarded Advocate of the Year by the American Heart Association’s New York affiliate chapter.
With looming budget issues and other constraints, Robbie realized the need to transform his non-profit ambulance company and medical training company so he began diligently working with leading communication authority and organizational change expert, Lisa Giruzzi. Together they were able to provide an intervention for the ambulance company that created a magnetic and thriving culture causing volunteer participation to more than double; exceeding 19,000 hours per year. Additionally, payroll expenses were reduced by over $20,000. Since the issues addressed at Sand Lake Ambulance are common among other EMS organizations, Robbie and Lisa launched an initiative to empower the EMS industry to create similar results. Together, they have formed the EMS Leadership Academy, published a book, and are both committed to having a positive impact on Emergency Services worldwide.
Robbie MacCue’s Most Recent Posts:
What do you do if your best people leave? - Plan on them leaving. If you know how to grow a great employee you are not afraid or worried when someone leaves. Structure for developing peopleDevelop a bench of capable people, invest in their leadership development. Think about what they are getting out of being with the organization?Think about the kind of organization you’d like […] Why does it seem that people try to make things challenging for leaders? - #1, no one said leadership would be easy. AND it’s our goal to give EMS leaders the tools to make it easier. That statement is really our own interpretation. Do we really think people we don’t like are scheming to make our lives more difficult? They’re probably not giving it a second thought. If someone does […] How do we create strong EMS leadership at the national level? - Join national advocacy groups, participate and contribute. What are you and your organization doing to educate the public (that includes elected officials.) The phrase: “All politics is local” since most of EMS’s funding stream comes from local municipalities. Lobby Days at the State & National level - help educate politicians and share emotionally connecting stories. Find a […] Why do promotions sometimes bring out the worst in people? - 3 things… Fear, fear and fear! insecure thinking, worry about how others will perceive them and that they are in over their head/fear of failureBuddy to Boss - don’t want to look like they are giving special treatment Lack of training or preparation for the position Any of our courses on our website, for even the new and up […] Why do EMS providers eat their young? Why are they so mean/abusive to newer providers? - Unfortunately, the trial by fire mentality is pervasive in pre-hospital care - wanting to ensure people are tough enough for EMS - Kindness seen as weak. Is that how you want your people treating your patients in the community?That’s how I was trained (i.e. it was good enough for me) - don’t realize a thriving […]